Reference

Your Rights and Our Obligations at fan88

fan88 operates under a clear legal framework designed to protect your account, your data, and your relationship with our platform.

Jurisdiction-Aware TermsData Retention PolicyAccount Security StandardsUPI & Paytm ComplianceContact & Dispute Paths
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fan88 Your Rights and Our Obligations at fan88
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights, a data request, or a dispute related to your account, our support team handles legal queries separately from general account issues. Reach out through any of the three channels below and we will route your case to the right person.

Team online

Email Support

Send your legal query or data request to our dedicated legal address. We aim to acknowledge receipt within 24 hours and resolve most requests within seven working days.

Live Chat

Start a chat session on fan88.co and select 'Legal or Account Query' from the topic menu. An agent will escalate your case to the compliance team if it requires formal handling.

Written Request

For formal data-deletion or account-closure requests, submit a written request through your logged-in account portal. We process these in order of receipt and send a confirmation once complete.

HOW WE HANDLE YOUR DATA

Security, Retention and Your Account Rights

fan88 applies consistent standards across data handling, cookie use, account security, and retention schedules.

Data Collection

We collect account registration details, transaction records including UPI and Paytm references, and device identifiers. We do not sell this data to third parties and use it only to operate your account and meet legal obligations.

Cookie Use

Cookies on fan88.co manage session authentication, remember your preferred language, and measure page load performance. You can adjust cookie preferences through your browser settings at any time without losing core account access.

Account Security

All passwords are hashed using industry-standard encryption before storage. Two-factor authentication is available in your account security settings and we strongly recommend enabling it to protect your wallet and withdrawal requests.

Retention Schedule

Transaction logs are kept for the period required by applicable financial regulations in your jurisdiction. Account data is deleted within 30 days of a verified closure request, except where law requires longer retention.

Your Access Rights

You have the right to request a copy of the personal data we hold about you, correct inaccurate entries, or ask us to delete records where no legal obligation requires their retention. Submit these requests through live chat or email.

Dispute Resolution

If you believe a transaction or account decision was made in error, raise a formal dispute within 30 days of the event. We review evidence from both sides and provide a written outcome within ten working days.

Common Legal Questions About fan88

The questions below address the legal aspects of using fan88.co most frequently raised by account holders in India. If your question is not covered here, contact us directly and we will respond with a specific answer.

Access to fan88 depends on the laws applicable to you in your state or region. We make the platform available where local law permits and you are responsible for confirming that your use is lawful where you are located.

We collect your name, contact details, date of birth, and payment identifiers such as your UPI handle or Paytm number. This data is used to verify your identity, process transactions, and meet applicable regulatory requirements.

Transaction records including PhonePe and UPI references are retained for the period required by financial regulations in your jurisdiction. We will tell you the specific retention period applicable to your account when you request this in writing.

Yes. Submit a deletion request through your account portal or via our legal email channel. We process verified requests within 30 days, removing all data not subject to a mandatory retention obligation under applicable law.

Contact support within 30 days of the event and select the dispute escalation option. Provide the transaction reference or account action in question and we will issue a written outcome within ten working days of receiving your submission.

Once we verify your closure request, your personal profile is deleted within 30 days. Financial transaction logs required by law are retained separately for the mandatory period and are not used for any marketing or product purposes.

We notify you of material changes via your registered email address or through an in-app notice before the changes take effect. Continuing to use fan88.co after receiving that notice means you have accepted the updated terms.

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