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How fan88 Handles Your Personal Data

At fan88, we take the privacy of your account seriously — this policy explains exactly what data we collect when you use our platform, how we store it…

Data collected transparentlyUPI & Paytm details protectedYour rights, clearly statedSecure account storageContact us to request changes
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fan88 How fan88 Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct or delete the personal data fan88 holds about you, our privacy support team is available around the clock. You can reach us through live chat on fan88.co, by email at the address listed in your account dashboard, or through our dedicated privacy request form. We aim to acknowledge your request within 48 hours and resolve it within the timeframe required under applicable law.

Team online

Live Chat

Start a live chat session directly on fan88.co at any time. Our support agents can log a formal privacy request, confirm your identity and escalate your case to our data team without delay.

Email Support

Send your privacy query or data-access request to the email address shown in your fan88 account dashboard. Include your registered mobile number and a brief description of what you need.

Privacy Request Form

Use the dedicated privacy request form inside your account settings to submit a structured request for data access, correction or deletion. We track every submission and send a confirmation reference number.

HOW WE PROTECT YOUR DATA

Our Data Handling and Account Security Practices

fan88 applies multiple layers of protection to your account and the personal data linked to it.

Encrypted Data Storage

All personal data, including your name, mobile number and payment identifiers from UPI or Paytm transactions, is stored using industry-standard encryption. Access is logged and audited to prevent unauthorised retrieval or modification.

Cookie Usage

We use session cookies to keep you logged into your account and analytical cookies to understand how you navigate fan88.co. You can manage cookie preferences through your browser settings at any time without affecting your core account functions.

Payment Data Handling

When you deposit or withdraw via PhonePe, Paytm or UPI, we store only the reference identifiers needed to reconcile your transaction. Full payment credentials are never stored on our servers and are processed through certified payment gateways.

Data Retention Policy

Your account data is retained for as long as your account remains open and for the period required by applicable Indian law after closure. Once retention obligations are met, your data is securely deleted from our systems.

Your Rights Over Your Data

You have the right to request a copy of the personal data we hold, ask us to correct inaccuracies, or request deletion where no legal obligation requires us to retain it. Submit your request through the privacy form in your account settings.

Third-Party Sharing Controls

We share your data only with service providers who directly support platform operations, such as payment processors and fraud-prevention partners. Each third party is bound by a data-processing agreement that limits how they may use your information.

Privacy Policy Questions Answered

Below are the questions we hear most often about how fan88 collects, uses and protects your personal data. If your question is not covered here, reach out through live chat or the privacy request form in your account dashboard.

We collect your name, email address, mobile number, date of birth and the payment identifiers linked to your UPI, Paytm or PhonePe account. This data is used to verify your identity and process your transactions securely.

Only transaction reference numbers are stored on our servers. Your full UPI handle or Paytm credentials pass through a certified payment gateway and are never written to fan88 databases, keeping your financial details protected at all times.

Yes. Submit a data-access request through the privacy form in your account settings or by emailing the address shown in your dashboard. We will respond within 48 hours and provide a structured copy of your data within the legally required timeframe.

Use the deletion request option in the privacy form inside your account settings. We will remove your data once we confirm there is no legal obligation to retain it, and we will send you a written confirmation when deletion is complete.

We share data only with partners who directly support our operations — payment processors, identity-verification services and fraud-prevention providers. Each partner is contractually restricted from using your data for any purpose outside our agreed scope.

We use session cookies for login continuity and analytical cookies to measure how pages perform. You can disable non-essential cookies in your browser settings. Doing so will not prevent you from logging in or making deposits via UPI or PhonePe.

We retain your data for the period required under applicable Indian law following account closure. Once that period ends, your personal details are securely deleted from our systems and you will receive confirmation on request.

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